Improving client engagement for veterinary clinics with PetsApp

Copywriting

Customer support

Frontend development

Product design

Product strategy

User research

Product marketing

Joining the pre-seed company as hire #3. Interviewing and working with veterinary professionals to understand how to improve client engagement and internal workflows. As well as, most importantly, helping them stay open during the pandemic so they can continue delivering care to all of our pets.

https://jp-project-images.s3.eu-west-2.amazonaws.com/petsapp-hero.jpeg

Creating automated employee onboarding with Personably

Joining the pre-seed round company as hire #2. Interviewing and working with people teams — to create bespoke automated onboarding experiences for new hires. Serving successful London scale-ups such as Monzo and CarWow — onboarding over 5,000 hires.

https://jp-project-images.s3.eu-west-2.amazonaws.com/personably-home-hero.jpeg

A laptop and smart phone showing the new Personably marketing website design

Iterating towards a personalised home feed at ASOS

ASOS is one of the leading fashion e-commerce websites for young adults in the world. Selling hundreds of brands, shipping to over a hundred countries worldwide. It has millions of visitors to its website and apps every day.

https://jp-project-images.s3.eu-west-2.amazonaws.com/asos-home-hero.jpeg

Two smart phones showing a personalised ASOS home screen. Showing an order delivery section, a featured clothing collection and a personalised clothing collection.

I design and build digital products, websites and apps — for businesses and startups.